It may happen that an employee is unable to log on to his Self Service app. By following this step-by-step plan, as a HR User you will probably help that employee get back on track.
Check the following together:
Did you already send out the link?
Through the employee's profile, you can invite the employee individually to the Self Service. You can also do this in bulk from the persons page > actions > bulk invitation.
Which link is used to sign up?
If this is something other than selfservice.officient.io or the Officient smartphone app, you've already found the reason right away. Send your employee to the right platform and usually the problem will be fixed.
What e-mail address is the employee using?
Check whether the e-mail address the employee is using matches what is in his Officient profile. This can be either the professional email address or the personal email address.
Pin code is wrong?
This is simple to solve, a new pin code can be requested. To do so, follow the steps in this article: Resetting Pin Code for Self Service.
Does the employee still have an active Self Service from a previous employer?
Then the employee will first have to completely log out of his/her previous employer's Self Service. Only then can he/she click on the invitation e-mail from the new employer and log in. When he/she then logs out of the Self Service after onboarding and logs in again, he/she will always be able to choose between Self Services.
Completed the previous steps and still not succeeding?
Contact Officient via chat.